Privacy Policy — How tk011 Collects, Uses, and Protects Your Personal Data
Your privacy matters to us. This Privacy Policy explains in plain, straightforward English what personal information tk011 collects from players in Bangladesh, how that information is used, who it may be shared with, and the rights you hold over your own data. We are committed to handling your information responsibly and transparently at every step.
Our Commitment
Privacy Principles at tk011
At tk011, we treat the personal information of every player in Bangladesh with the same care we apply to our platform's security infrastructure. The six principles below summarise how we approach data protection. Full details for each area are covered in the dedicated sections further down this page.
We collect only the personal data that is strictly necessary to operate your account, process payments, and comply with our legal obligations. We do not collect data speculatively or sell it to data brokers.
All data transmitted between your device and tk011 servers is protected by industry-standard TLS/SSL encryption. Your personal details and payment information are never transmitted in plaintext.
tk011 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to deliver the services you signed up for and to meet our compliance obligations.
We tell you clearly what data we collect, why we collect it, and how long we keep it. There are no hidden processing activities. This Privacy Policy is the single authoritative document covering all tk011 data practices.
You have the right to access, correct, export, or request deletion of your personal data at any time. Our support team handles all privacy requests promptly and without unnecessary friction.
Payment details processed via bKash, Nagad, Rocket, Upay, and bank transfers are handled through encrypted channels. tk011 does not store full card numbers or mobile banking PINs on its own servers.
Section 1
Data We Collect
tk011 collects personal data from you in several ways: directly when you register an account or contact support, automatically as you use the platform, and occasionally from third-party sources as part of our identity verification and fraud-prevention obligations. The categories of data we collect are described below.
| Data Category | Specific Data Points | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, National ID (NID) number, passport number, photo ID scan | Provided by you during registration and KYC verification |
| Contact Data | Email address, Bangladeshi mobile number (Grameenphone, Robi, Airtel, Banglalink, or Teletalk), city of residence (e.g., Dhaka, Chittagong, Sylhet) | Provided by you during registration |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, bank account details, transaction history, deposit and withdrawal amounts in BDT (৳) | Provided by you during deposit/withdrawal; generated by platform activity |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps, time zone (Bangladesh Standard Time, UTC+6) | Collected automatically via server logs and cookies |
| Usage Data | Pages visited, games played, bets placed, stake amounts, bonus claims, session duration, navigation paths | Collected automatically via platform analytics |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Generated when you contact tk011 support |
| Marketing Preferences | Email and SMS opt-in/opt-out status, preferred promotion types, language and notification preferences | Provided by you during registration or via account settings |
Data from minors: tk011 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that data has been collected from a minor, that account will be immediately suspended, the data deleted, and any deposits refunded to the original payment method.
Section 2
How We Use Your Data
Every use of your personal data by tk011 is tied to a specific, legitimate purpose. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The table below sets out each processing purpose alongside the legal basis on which we rely.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact | Contract performance |
| Processing deposits and withdrawals | Financial, identity | Contract performance |
| Identity verification (KYC / AML) | Identity, financial | Legal obligation |
| Fraud prevention and security monitoring | Technical, usage, financial | Legitimate interest |
| Customer support and dispute resolution | Identity, contact, communications | Contract performance / legitimate interest |
| Responsible gaming monitoring | Usage, financial | Legal obligation / legitimate interest |
| Sending account notifications and security alerts | Contact, technical | Contract performance |
| Promotional and marketing communications | Contact, marketing preferences | Consent (opt-in only) |
| Platform analytics and improvement | Technical, usage | Legitimate interest |
| Personalising your gaming experience | Usage, marketing preferences | Legitimate interest / consent |
Where we rely on consent as the legal basis — for example, sending promotional SMS messages about BPL season offers or Eid bonus campaigns — you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Section 3
Data Sharing & Third Parties
tk011 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, to deliver the services you use, we do share specific categories of data with a limited set of trusted partners and service providers. All third parties who receive your data are contractually required to process it solely for the defined purpose and to apply security standards no less rigorous than our own.
- Payment processors: When you deposit or withdraw via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, the relevant financial data is shared with those payment service providers solely to authorise and complete the transaction. tk011 does not store your full mobile PIN or card CVV.
- Identity verification services: To fulfil our KYC obligations, we may share your identity documents (NID, passport scans) with specialist third-party identity verification providers. These providers process the data under strict data processing agreements and do not retain it beyond the verification window.
- Game and software providers: Some casino games on tk011 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and stake data) necessary to operate the game in real time. No personally identifiable data beyond what is strictly necessary is shared with game providers.
- Analytics providers: We use analytics tools to understand how players use the tk011 platform so we can improve the experience. Analytics data is aggregated and anonymised wherever possible. Individual-level usage data is not shared with analytics providers in a form that identifies you by name.
- Legal and regulatory authorities: If required by applicable law, a court order, or a request from a competent authority, tk011 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies. We will notify affected players of such disclosures wherever we are legally permitted to do so.
- Fraud prevention networks: Where there is credible evidence of fraudulent activity, money laundering, or bonus abuse, tk011 may share relevant account data with industry-level fraud prevention networks to protect the integrity of the platform and other players.
- Business transfers: In the event of a merger, acquisition, or sale of the tk011 platform, your personal data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance, and the same data protection obligations will continue to apply.
Section 4
Cookies & Tracking Technologies
tk011 uses cookies and similar tracking technologies (such as web beacons and local storage) to make the platform function correctly, to remember your preferences, and to help us understand how our site is used. This section explains what cookies we use and how you can manage them.
These cookies are essential for the tk011 platform to function. They maintain your login session, remember your account preferences, and ensure the security of your account. You cannot opt out of strictly necessary cookies without losing core platform functionality.
These cookies help us understand how players navigate the tk011 site — which pages are most visited, where sessions start and end, and how players interact with game categories such as cricket betting and slots. Data collected is aggregated and used solely to improve platform performance.
These cookies remember choices you make — such as your preferred payment method, display language (English), or notification settings — so you do not have to re-enter them each time you visit tk011.
These cookies help us detect suspicious login patterns, prevent account takeover attempts, and ensure the tk011 platform remains fast and stable for all players across Bangladesh, from Dhaka to Cox's Bazar.
You can manage or delete cookies through your browser settings at any time. Most modern browsers (Chrome, Firefox, Edge, Safari) allow you to block or clear cookies via the Privacy or Settings menu. Please note that disabling certain cookies may impair the functionality of the tk011 platform — for example, you may be logged out automatically or lose saved preferences.
Section 5
Data Security
Protecting your personal and financial data is a core operational priority at tk011. We apply a layered security approach that combines technical, organisational, and procedural safeguards to ensure the confidentiality, integrity, and availability of your information at all times.
- TLS/SSL encryption: All data transmitted between your browser or mobile device and tk011 servers is encrypted using Transport Layer Security (TLS). Look for the padlock icon in your browser's address bar when using tk011 — this confirms your connection is encrypted.
- Encrypted data storage: Sensitive data stored on tk011 servers — including password hashes, identity document references, and financial records — is encrypted at rest using industry-standard encryption algorithms. Plaintext passwords are never stored.
- Two-factor authentication (2FA): tk011 supports two-factor authentication for account logins, adding an additional layer of security beyond your password. Players are strongly encouraged to enable 2FA via the account security settings.
- Access controls: Access to player data within tk011's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum data access permissions necessary to perform their specific role. All internal data access is logged and audited.
- Fraud detection systems: tk011 operates automated fraud detection systems that monitor for unusual account activity, suspicious login patterns, and irregular betting behaviour. These systems help protect your account from unauthorised access.
- Security training: All tk011 staff who handle personal data undergo regular data security and privacy training. Staff are contractually bound by confidentiality obligations that extend beyond their employment or engagement with tk011.
- Incident response: In the event of a data security incident that affects your personal data, tk011 will notify affected players via their registered email address within a reasonable timeframe following discovery of the incident, consistent with applicable legal obligations.
- Your responsibility: While tk011 maintains robust security systems, you also have a role to play. Keep your password confidential, use a unique password not shared with other services, and contact support immediately at if you suspect your account has been accessed without your authorisation.
Section 6
Data Retention
tk011 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below set out how long specific categories of data are kept after your account is closed or becomes inactive.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Anti-money laundering (AML) legal obligation |
| Financial transaction records | 5 years after account closure | Financial record-keeping legal obligation |
| KYC documents (NID, passport scans) | 5 years after account closure | KYC/AML regulatory requirement |
| Betting and gaming history | 3 years after account closure | Dispute resolution and responsible gaming audits |
| Support communications | 3 years after the last communication | Dispute resolution and quality assurance |
| Marketing preferences and consent records | Until opt-out, then 2 years | Consent audit trail |
| Technical and usage logs | 13 months (rolling) | Security monitoring and platform analytics |
| Cookie data | Up to 13 months (browser-side) | Session management and analytics |
When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be attributed to you. Anonymised or aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.
Section 7
Your Privacy Rights
As a player on tk011, you have meaningful rights over your personal data. tk011 is committed to honouring these rights promptly and without unnecessary barriers. You can exercise any of the rights below by contacting our support team via live chat or by emailing . We aim to respond to all privacy rights requests within 10 business days.
Section 8
Policy Updates & Contact
tk011 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable legal requirements, or the services we offer to players in Bangladesh. The effective date at the top of this page indicates when the current version was last reviewed and published.
- Notification of material changes: Where we make material changes to this Privacy Policy — for example, introducing a new category of data processing or a new type of third-party sharing — we will notify registered players via their registered email address or via a prominent notice on the tk011 platform at least 14 days before the changes take effect.
- Minor changes: Non-material changes (such as clarifying existing language, correcting typographical errors, or updating contact details) may be made without advance notice. The effective date will be updated accordingly.
- Continued use as acceptance: By continuing to use tk011 after a revised Privacy Policy has been published, you accept the updated terms. If you do not agree to the revised policy, you should contact support to close your account before the effective date.
- Previous versions: If you need a copy of a previous version of this Privacy Policy for any reason, contact and we will provide it on request.
Email: (plain text — not a clickable link)
Hours: 24/7 live chat available on site; email responses within 2 business days (Bangladesh Standard Time, UTC+6)
Subject line: "Privacy Request — [Your Registered Email]"
tk011 is committed to resolving all privacy concerns raised by Bangladesh players in a fair, transparent, and timely manner . If you are not satisfied with our response to a privacy concern, you may escalate the matter through our formal complaints process by sending a written complaint to the same email address with the subject line "Formal Privacy Complaint".
Your Data Is Safe at tk011
We take your privacy seriously so you can focus on what matters — enjoying cricket betting, slots, live casino games, and more. Explore the platform with confidence, knowing your personal data is protected every step of the way.