Responsible Gaming at tk011 — Play Smart, Stay in Control
Gambling is meant to be entertaining. At tk011, we are deeply committed to making sure it stays that way for every player across Bangladesh. This page outlines the tools, policies, and guidance we provide to help you keep gaming fun, healthy, and firmly within your control — including 18+ rules, self-exclusion options, deposit limits, time-out features, and where to find help if you need it.
Section 1
Age Restriction — 18+ Only
During the account registration process, all players are required to confirm that they are aged 18 or above. tk011 reserves the right to request identity verification documents — including a National ID (NID) card, passport, or birth certificate — at any point to confirm a player's age. Accounts found to belong to players under the age of 18 will be immediately suspended, all winnings will be forfeited, and any deposits will be returned to the original payment source.
Age is confirmed via National ID (NID), passport, or official birth certificate. Documents are reviewed securely and confidentially.
Any account confirmed to belong to a player under 18 is immediately suspended. No exceptions are made regardless of account balance or activity.
If you share a device with younger family members, consider using parental control software to prevent access to gambling sites including tk011.
tk011 monitors accounts for signs of underage access and may request re-verification at any time. Cooperation with verification requests is mandatory.
Section 2
Recognising Problem Gambling
For the vast majority of players, gambling is an enjoyable form of entertainment — a way to add excitement to a BPL match, spin a few slots after work, or enjoy a live casino session from Dhaka or Chittagong. However, for a small number of people, gambling can begin to cause problems. The earlier these signs are recognised, the easier it is to take action and regain control.
Problem gambling does not always look the same for everyone. It can develop gradually over weeks or months. The warning signs below are commonly recognised indicators that gambling may be shifting from entertainment to something more harmful.
Continuing to gamble to try to win back money you have already lost — known as "chasing" — is one of the clearest signs of problem gambling. Every session should be treated independently. Losses are part of gambling and are never guaranteed to be recovered.
Betting money you cannot afford to lose — such as rent, household expenses, or emergency savings — is a serious warning sign. Responsible gambling means only ever using discretionary income that you are genuinely comfortable losing.
If gambling is causing you to neglect work, family obligations, studies, or social relationships, this indicates that the activity has moved beyond healthy entertainment and requires immediate attention.
Feeling restless, anxious, or irritable when not gambling — or when trying to cut down — can indicate psychological dependence. Gambling should add to your enjoyment of life, not create emotional distress when it is absent.
Taking out loans, borrowing from family or friends, or using credit to fund gambling sessions are clear indicators of a problem. tk011 strongly advises against using borrowed funds for any gambling activity.
If you feel the need to conceal your gambling from family members, keep your account activity secret, or lie about time and money spent on tk011, this secretive behaviour is a meaningful warning sign worth taking seriously.
Section 3
Self-Assessment — How Is Your Gambling?
If you are unsure whether your gambling habits are healthy, the self-assessment questions below can help you reflect honestly. These questions are based on internationally recognised responsible gambling frameworks. Answer them privately and honestly — there are no right or wrong responses, only useful ones.
Section 4
Player Protection Tools
tk011 provides a comprehensive suite of player protection tools that you can activate directly through your account settings or by contacting our support team. These tools are designed to give you practical, immediate control over your gambling activity — whether you want to slow down, set boundaries, or stop entirely for a period.
Set a maximum deposit amount per day, week, or month in BDT (৳). Once your limit is reached, no further deposits can be made until the period resets. Reductions take effect immediately; increases require a 24-hour cooling-off period.
Cap the total amount you are willing to lose over a chosen time period. When your loss limit is reached, your account is automatically restricted from placing further bets until the limit period ends.
Set a maximum session duration per day. When your session limit is reached, you will be automatically logged out and will not be able to log back in until the following day (Bangladesh Standard Time, UTC+6).
Receive on-screen reminders at regular intervals (every 30, 60, or 90 minutes) that show you how long you have been playing and the net result of your session, helping you make conscious decisions about continuing.
Take a short break from tk011 for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended — no deposits, bets, or logins are possible. The time-out cannot be cancelled early.
Permanently or long-term exclude yourself from tk011. Available for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully closed and marketing communications are stopped immediately.
Restrict your access to specific game categories — for example, blocking slots while still being able to access cricket betting, or vice versa. Useful if one game type poses more of a risk to you than others.
Request a full statement of your account activity — deposits, withdrawals, bets placed, game results, and net position — for any date range. Reviewing your history regularly is a healthy responsible gambling habit.
All player protection tools can be activated via your tk011 account settings panel. If you experience any difficulty setting up a tool, or if you need a limit applied urgently, contact our support team via the 24/7 live chat on site or by emailing . Requests to activate protective measures are always treated as the highest priority.
Example — How Deposit Limits Work:
* Example figures for illustration only. Your actual limits are set by you in account settings.
Section 5
Self-Exclusion — Taking a Longer Break
Self-exclusion is a formal, binding tool available to any tk011 player who feels that they need to stop gambling for an extended period. When you self-exclude, your tk011 account is closed or suspended for the chosen duration, and you will not be able to reopen it or create a new account during that period. This is the most powerful boundary-setting tool available on the platform and should be used without hesitation if you feel gambling is causing you harm.
- Duration options: Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently (indefinitely). You choose the duration that feels right for your situation.
- Immediate effect: Self-exclusion takes effect the moment your request is confirmed. Your account is suspended instantly — you will not be able to log in, deposit, or place bets from that point onwards.
- Marketing stop: All promotional communications — including bonus offer emails, SMS campaign messages, and app notifications — are stopped immediately upon self-exclusion. You will not receive any material that could trigger gambling urges during your exclusion period.
- Cooling-off before reinstatement: When a non-permanent self-exclusion period ends, there is a mandatory 7-day cooling-off period before an account can be reopened. Reinstatement requires a formal request and may involve a brief welfare check conversation with our support team.
- Permanent exclusion: If you choose permanent self-exclusion, your account is closed indefinitely and cannot be reopened under any circumstances. Permanent exclusion requests are irreversible. This option is recommended for players who feel that they should not return to gambling at all.
- How to request: Contact tk011 support via 24/7 live chat or email with the subject line "Self-Exclusion Request". Our team will process your request immediately and confirm via your registered email address.
Section 6
Deposit & Loss Limits — Staying Within Budget
One of the most practical responsible gambling habits you can develop is deciding in advance how much you are willing to spend on gambling in a given period — and then sticking to that figure. tk011's deposit and loss limit tools make this easy by enforcing your chosen budget automatically, removing the temptation to exceed it in the heat of the moment.
Log in to your tk011 account, navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose daily, weekly, or monthly. Enter the maximum amount in BDT (৳) you want to be able to deposit within that period. The limit activates immediately. Reductions are instant; increases require a 24-hour waiting period to prevent impulsive decisions.
A loss limit caps the net amount you can lose over a defined period. Once your net loss for the day, week, or month reaches your chosen ceiling, betting is paused automatically until the period resets. This is particularly helpful during high-stakes BPL or IPL season when the temptation to keep betting can be intense.
A practical rule of thumb: set your monthly gambling budget at no more than 5% of your monthly discretionary income — money left over after essential expenses. For most players in Bangladesh, this means setting modest limits and treating any winnings as a bonus rather than expected income.
tk011's limit system is designed to be robust. Reducing a limit takes effect immediately. Increasing a limit or removing one requires a 24-hour delay — so if you set a limit in a calm moment, it cannot be undone instantly during a gambling session. This "commitment device" is by design.
Section 7
Support & Resources — You Are Not Alone
If you feel that gambling is becoming a problem — or if you are worried about someone else — please do not hesitate to reach out. Asking for help is a sign of self-awareness, not weakness. The following resources and support channels are available to players across Bangladesh.
Our 24/7 live chat team is available around the clock — including during Eid, Pohela Boishakh, and Bangladesh Victory Day holidays. Simply click the live chat icon on any page to speak with a trained support agent immediately. They can activate limits, initiate time-outs, or begin a self-exclusion on your behalf right away.
For written responsible gaming requests — including self-exclusion, limit settings, account activity reports, and formal complaints — email our dedicated responsible gaming team. Responses are provided within 2 business days (Bangladesh Standard Time, UTC+6).
[email protected]
Subject: "Responsible Gaming Request"
Kaan Pete Roi is a Bengali-language emotional support and mental health helpline available to people in Bangladesh experiencing distress, anxiety, or crisis — including issues related to gambling harm. Reaching out to a confidential third-party service can sometimes feel easier than speaking to the platform directly.
tk011 also recommends the following general responsible gambling practices to all players in Bangladesh, regardless of whether they currently feel any gambling-related distress:
- Gamble only for entertainment: Never treat gambling as a source of income or a way to solve financial problems. Every game — from cricket betting to slots — carries inherent risk, and there is no guaranteed winning strategy.
- Take regular breaks: Step away from the platform regularly, even if you are winning. A 15-minute break every hour is a simple habit that keeps you mentally sharp and helps prevent impulsive decisions.
- Never gamble under the influence: Avoid placing bets when tired, emotionally distressed, under the influence of alcohol, or otherwise impaired. Sound judgment is essential for responsible gambling.
- Balance gambling with other activities: Maintain a healthy balance between gambling and other leisure activities — spending time with family, playing sports, or pursuing hobbies. Gambling should be one of many enjoyable activities in your life, not the only one.
- Review your account history regularly: Use tk011's account activity statement feature to review your deposits, withdrawals, and net gambling result on a monthly basis. Seeing your actual numbers in black and white is one of the most powerful reality checks available.
- Talk to someone you trust: If you are feeling stressed or overwhelmed about gambling, share your concerns with a trusted friend, family member, or colleague. Sometimes an honest conversation with someone close to you is the most effective first step.
Section 8
Our Commitment to Responsible Gaming
Responsible gaming is not a box-ticking exercise at tk011 — it is a core part of how we operate and how we think about our relationship with every player across Bangladesh. From Dhaka to Rangpur, from Sylhet to Cox's Bazar, our players come from all walks of life, and we take our duty of care towards each of them seriously.
Our platform uses SSL encryption to protect your data and financial transactions, ensuring that every deposit made via bKash, Nagad, Rocket, or Upay is fully secure. Beyond technical security, we invest in staff training so that every member of our support team — available 24 hours a day, 7 days a week — is equipped to handle responsible gaming conversations with empathy, discretion, and speed.
We actively monitor player behaviour for signs of at-risk gambling. Our system flags unusual patterns — such as rapid deposit sequences, extended uninterrupted sessions, or sudden large increases in bet size — and our team may proactively reach out to players who exhibit these behaviours to offer support, even when the player has not requested it. This is part of our commitment to player welfare, not an intrusion.
All data transmitted between your device and tk011's servers is protected by industry-standard SSL encryption. Your personal and financial information is safe at every step.
Every member of tk011's support team receives responsible gaming training. They are equipped to listen without judgment, apply protective tools immediately, and escalate serious cases to specialist welfare staff.
Our systems automatically flag high-risk behavioural patterns. When a player shows signs of distress or escalating risk, our team reaches out proactively — because we would rather prevent harm than respond to it after the fact.
All games offered on tk011 use certified Random Number Generator (RNG) technology to ensure fair and unbiased outcomes. No outcome is influenced by previous results, player history, or deposit amounts.
Players who have set responsible gaming limits, taken time-outs, or shown signs of distress are never targeted with bonus offers or promotional communications. Marketing exclusions are applied automatically and immediately.
All bonus terms, wagering requirements, and game rules on tk011 are clearly stated in plain English. We do not hide conditions in small print. If anything is unclear, our support team will explain it fully before you commit.
Play Responsibly — Enjoy tk011 on Your Own Terms
Use our player protection tools to set your limits, take breaks when needed, and keep your gambling experience enjoyable. If you ever need support, our team is available 24/7 — just reach out via live chat or email.